Personal Data Protection

UNIVERS DU PRO cares about the protection of your personal data.
That is why we ensure the highest level of protection for your personal data in compliance with the General Data Protection Regulation (GDPR).

Who is the data controller?

The data controller is PROWELTEK, a SAS located at BUSINESS CORNER, 37 AVENUE DES MASSETTES, 73190 CHALLES-LES-EAUX, France.

What data is collected by UNIVERS DU PRO?

In the context of your browsing and orders on our site, we collect the following data:

- Identification data: surname, first name, email address, phone number.

- Billing and shipping data: complete postal address.

- Order data: purchase history, order details, interactions with customer service.

- Payment data: transaction-related information (bank data is transmitted securely and encrypted via our payment providers and is never stored on our servers).

- Browsing data (Cookies): IP address, pages visited, browser type.

What are the purposes of this processing?

Your data is collected for specific and legitimate purposes:

• - Management of your orders, delivery, and billing (Performance of a contract).

• - Management of customer service and returns (Performance of a contract).

• - Improvement of your user experience on the site (Legitimate interest).

• - Sending commercial offers and newsletters, only if you have expressly consented during registration (Consent). You can unsubscribe at any time.

Who are the recipients of the data?

UNIVERS DU PRO never sells your personal data to third parties. It is only shared with our trusted service providers strictly necessary for the execution of your order:

• - Carriers (for the delivery of your parcels).

• - Payment providers (for securing transactions).

• - Our web host (OVH).

Your data is not sent outside the EU - This same data is solely used by UNIVERS DU PRO.

How long is my data kept?

Your data is kept for the time strictly necessary for the purposes described above:

• Customer account data: Kept until the account is deleted, or 3 years after your last activity on the site.

• Billing / accounting data: Kept for 10 years (legal obligation).

What are your rights and how to exercise them?

In accordance with the GDPR, you have full control over your data. You have:

• - The right to access your data.

• - The right to rectify them if they are inaccurate.

• - The right to request their deletion (right to be forgotten).

• - The right to portability (retrieve your data in a structured format).

• - The right to object to processing or request its restriction.

To exercise these rights, you can contact us at any time:

• - By email: contact@univers-du-pro.com

• - By mail: PROWELTEK (UNIVERS DU PRO) - 37 AVENUE DES MASSETTES, 73190 CHALLES-LES-EAUX, France.

If you believe, after contacting us, that your rights are not respected, you can submit a complaint to the CNIL (www.cnil.fr).

Cookie Management

During your first visit to our site, a banner informs you of the use of cookies and allows you to accept or refuse non-essential trackers (statistical or advertising cookies). You can change your preferences at any time by clicking on the "Cookie Management" link at the bottom of the page or here.

Are minors allowed to use the UNIVERS DU PRO website?

We do not sell products to minors.
If you are under 18, you cannot place an order on www.univers-du-pro.com